Much Needed Relief for Hurricane Ike Victims

September 28, 2008

Power and gas retailers
Reliant Energy is waiving late fees indefinitely and will be working with its customers on flexible payment terms and extensions to meet their needs, said communications director Pat Hammond. Reliant, which has about 1.8 million customers in  Texas , also has suspended its credit and collection activity and has stopped disconnecting customers for non-payment.’ We realize that Hurricane Ike has created a lot of difficult financial hardships for  people, and we want to do what we can to work with our customers during this difficult time,’ said Hammond . ‘Wee ask customers to call us and work out a payment with us,’ she said.

Green Mountain Energy is waiving late fees for customers who call in and let the company know they were affected by Ike, according to a statement from the company. GreenMountain also is extending its deferred payment plan.

CenterPoint Energy’s natural gas customers affected by Ike will  not receive late notices and late fees will be waived, said  spokeswoman Leticia Lowe. In addition, the utility will also waive security deposits for customers displaced by the storm, she said.



Compass Bank has waived access fees to its network of ATMs in  Houston and other cities in Texas where it figures Houstonians fleeing the storm may need quick cash, said Thomas Graham, executive vice president of communications in Houston . The bank also is allowing its small business and consumer customers to efer their loan payments, such as car and recreational vehicle loans. The deferral is up to 60 days depending on the customer’s individual circumstances. Customers  who need early access to their certificates of deposit can have them  without paying early withdrawal fees, he said. And late payments will be forgiven, he said. Graham stressed – as did other service providers  the importance of giving notice that a payment will be late.
Capital One is working with its customers affected by Ike on a case-by-case basis, said spokeswoman Pam Girardo in McLean , Bathe bank has a hardship policy and some examples of what it can do for its customers include waiving late fees, going-over-credit-limit fees and non-sufficient funds fees, she said. Capital One will also consider reducing a customer’s minimum payments, deferring payments for a limited time, waiving finance charges and waiving accrued interest. Customers need to call and discuss the options, said Girardo. Capital One also waived the ATM fees for all its customers who use a non-Capital One machine and has suspended all of its collection activity in the area.

Comerica has waived ATM fees for customers who use non-Comerica machines and has expedited its process to boost credit card limits, according to spokeswoman Pamela Cathion. The bank is also offering to donate up to $100 to a charity or community relief organization designated by a new customer who opens a bank account > with at least $2,500.

Discover makes special payment considerations on a case-by-case basis to cardholders affected by a natural disaster, said spokesman Jon Drummond. Those provisions include, but are not limited to, allowing them to delay payments, and waving minimum  payments, late fees and other charges for specific amounts of time depending on a customer’s need.
American Express spokeswoman Molly Faust said the company will handle each cardholder’s situation on an individual basis. If you need help, please call the toll-free number on the back of your card, or visit and click on ‘Hurricane Response: Assistance for our Customers.’
Chase is asking its customers facing financial difficulty to contact the bank as soon as possible and it will work with them on an individual basis, according to spokesman Greg Hassell. Telecom companies

Cable and Communication Providers
T-Mobile is topping off pre-paid cell phones that were running low at no charge to make sure people don’t run out of  service, and it has suspended collections calls in Houston and Galveston.

Sprint is waiving roaming fees, call-forwarding, late fees and overage charges for customers who use more minutes or text messages than they’re allowed between Sept. 9 and Oct. 11, said spokeswoman Kristin Wallace. The company is also offering free call-forwarding service and Sprint has suspended collections calls and service disconnections.
AT&T has suspended all disconnections and collection activities. The company is providing free local and long-distance calling in all of its retail stores, and is offering free Wi-Fi service to anyone at all area Barnes and Noble locations, said spokesman Dan Feldstein. AT&T will work with customers on their billing on a case-by-case basis. AT&T also offers its customers rollover minutes, allowing them to absorb a month in which their usage is heavier than normal.
Verizon Wireless is giving one month of free service in the 409 area code and has suspended collections calls in the Greater Houston area, said spokeswoman Gretchen LeJeune.
Verizon which provides landline phone service in several cities around GalvestonBay , has suspended collections calls and disconnections, said spokesman Lee Gierczynski.
Comcast has suspended disconnections and collections, said spokesman Ray Purser.
Time Warner Cable, which provides cable service for Beaumont and parts of Southeast Texas , has credited customers’ accounts back to Sept. 12 and will extend credits until service is restored, said spokesman Gary Underwood. The company also is not disconnecting customers or making collections calls.



 Allstate is offering deferred billing options, according to spokeswoman Kristen Beaman. The company will send affected customers a letter, but those who have been relocated can call their agent or 800-547-8676.

USAA will waive late fees if customers are a few days behind, according to spokesman Justin Schmitt. The company, which also has a bank and offers financial services, also will offer fixed-rate new vehicle auto loans as low as 5.39 percent for people who lost cars in floodwaters. In addition, it will waive insufficient funds fees on checking and savings accounts.

(Provided by Stewart Title)

Hurricane Ike – Comcast to Give Credit for Disruption of Service

September 23, 2008

Comcast to give credits for Ike outages

Published from BizJournals: September 23, 2008

Comcast customers whose service was interrupted due to damage caused by Hurricane Ike will receive credits, the company said Tuesday.

Comcast customers whose service was interrupted due to damage caused by Hurricane Ike will receive credits, the company said Tuesday.

About 48 percent of customers are still without service, according to the cable company. Most of the remaining outages are due to the loss of electrical power at Comcast’s neighborhood nodes or severed lines, it said.

Comcast said 500 cable technicians from around the country have joined its 2,700 local employees to help restore service to customers in the Greater Texas Gulf Coast region.

To make sure they receive credit for interrupted service, Comcast customers should call 1-800-COMCAST or click on the Contact Us link on

To continue reading, go to:^1704861&surround=etf

Hurricane Ike Tax Relief for those in need!

September 23, 2008

WASHINGTON (Internal Revenue Service) – Texas taxpayers who were adversely affected by Hurricane Ike qualify for tax relief from the Internal Revenue Service, including the postponement of tax filing and payment deadlines until Jan. 5, 2009.

The following counties were declared disaster areas following the hurricane and qualify for assistance: Angelina, Austin, Brazoria, Chambers, Cherokee, Fort Bend, Galveston, Grimes, Hardin, Harris, Houston, Jasper, Jefferson, Liberty, Madison, Matagorda, Montgomery, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Trinity, Tyler, Walker, Waller and Washington.

The relief postpones until Jan. 5, 2009, certain deadlines for taxpayers who reside or have a business in the disaster area. The postponement applies to return filing, tax payment and certain other time-sensitive acts due on or after Sept. 7, 2008, and before Jan. 5, 2009, including individual estimated tax returns and corporate tax returns that were due Sept. 15, and extended individual returns due Oct. 15.

Go to for more information about the extensions and if this is applies to your area. Also, your CPA will be able to assist with this matter.

Hurricane Ike – Katy, TX Update – Insurance questions for those with damage!

September 18, 2008


Darrell Kainer - Your Farmer's Insurance Agent

Darrell Kainer Your Farmers Agent. Today I caught up with one of the top insurance agents in the Katy/West Houston Area- Darrell Kainer of The Kainer Insurance Agency. Although he is very busy this week helping those in need, Darrell was kind enough to answer a few questions that some of you may have about damage to your property caused by Hurricane Ike.

 Q. If I have damage to my roof and water has penetrated into my home, what do I do first?

A. You can make whatever temporary repairs that are necessary to prevent further loss to your property. If you can find someone to do a temporary cover up to your roof please, do so. If you have wet carpet that appears ruined, you can remove it but remember to keep a sample for the adjusters. It is very important to document any work that you do. Take as many photos as you can. In order for interior damage to be covered by your insurance, the wind must first cause an opening in the structure that lets the water in. Wind-driven rain under the shingles or around a window may not be covered. Whatever you pay for temporary repairs should be made a part of your claim.

Q. Do I wait until the adjuster comes before making any repairs to my property?

A. See answer above.

Q. Are the costs for repairs that are not covered by insurance deductible on my taxes?

A. You should be able to deduct losses not reimbursed to you, but you should consult your accountant.

Q. How can I be better prepared next time?

A. There is not a great deal you can do to prevent this type of damage. Make sure you remove any small items from the yard and patio to limit the flying objects. You can board up your windows but it appears that most of the damage came from the roof leaks. If your roof is old, replace it. Don’t wait for a storm to cause sever damage to your structure.

Q. What does my regular policy not cover in a storm like Ike?

A. Flood damage is never covered by a regular homeowners policy. Your insurance professional can sell you a flood policy through FEMA. If you are not in a flood zone the cost anywhere from $120 to $348 depending on the amount of coverage. As stated above, wind-driven rain is not covered as well.

Q. What does flood insurance not cover in a storm like Ike?

A. A flood policy covers damage from rising water only. No wind damage.

If any of you have specific questions you would like to ask Darrell, please feel free to post them here or to go to his web site directly click here Kainer Insurance Agency . 

Thank you, Darrell, for taking time to inform those of us needing your expertise.

Hurricane Ike – Katy, Tx update regarding Ft. Bend Country debris pickup

September 17, 2008
For those of you in Ft. Bend County, I thought this may be of interest to you and was sent from Fort Bend County Judge, Bob Herbert to all MUDS.


All MUD’s (Municipal Utility District) in Fort Bend County, with the exception of in-city MUD’s in Sugar Land will have debris picked up by Fort Bend County. The county is agency responsible for debris pickup in the unincorporated areas. We will have a debris management link on the county’s web site at FortBendCountyGov by 7pm tonight. That site will be updated daily around 8am until all sweeps through the county are complete. A MUD may do its own removal, but they may not be reimbursed by FEMA. They will be processing and removing debris from all public property including water plants, lift stations and WWTP’s. We will remove debris from private property if properly stacked at the curb or by the roadside. Instuctions for stacking debris from private property will be posted on the website. I hope this helps clear up any confusion.  Also remember the restrictions for pick up require brush and limbs to be bundled and no longer than 3 feet. 

Hurricane Ike – Katy, Tx update 7:15 p.m. 9/15/08

September 17, 2008

As we sit here recovering from our rather minimal effects of hurricane Ike (when compared to the other parts of the Greater Houston and Galveston Areas), we are trying to figure out how to help our less fortunate neighbors. I have had comments on ideas and one of the best is to redistribute the extra bottled water that we no longer need for survival.

I will contact Mayor White’s office tomorrow to see if there is any way we can contribute unopened bottled water for distribution to those in need. If they okay this idea, I will post a drop off point and then ask for volunteers to help us get the water to where it is needed.

If anyone out there has a better idea, I am all ears and happy to help. I appreciate any and all who are interested in this project.

I wish for you all a comfortable evening and will update this post tomorrow.

Hurricane Ike – Katy, TX update 1:00 p.m. 9/16/08

September 16, 2008

Things are certainly improving in the Katy Area today. Our power in Grand Lakes was restored just minutes ago so if any of you are staying with friends, I would call your neighbors to see if you are back  on the grid. We are located near the Arbor Lake, North of Fry and East of Peek. It was a welcome sight to see everything in the house come to life.

However, there are still parts of our area without power but hopefully that will be corrected in the days to come. It is my understanding there is no school for Katy kids tomorrow but I will clarify that further later.

If you have areas that still need power, please let me know and perhaps we can get together and implore Centerpoint to get Katy powered up. This morning, Grand Lakes Presbyterian Church help a breakfast for residents without power. That was a very special thing to do and much appreciated by those of us eating breakfast bars and warm bottled water.

If you need help finding someone, let me know and I will see what we can do for you. I wish everyone a quick return to “normal” life and am praying for those that have lost more than just electricity. Take care.

Hurrican Ike – Katy, TX update 6:30 p.m. 9/14/08

September 14, 2008

We are all working hard at cleaning up the mess left behind. Still no power in our section of Grand Lakes. I have reports that parts of Mason Road communities, Nottingham, Kelliwood and other areas of Katy are still waiting to be reconnected. At least the weatherman has predicted low temps tonight in the 60’s as it is hard to get to sleep at night in the 80’s.

I had hopes we would be back on today but am every hopeful for tomorrow. School is called off for tomorrow for KISD so the kids get another “snow day”. Funny, the schools are closed but my kids have just left to go to Cinemark for a movie. Yes, that is roughing it. It does feel good to see some  aspects of life getting back to normal.

I will recharge my batteries this evening next door (neighbor has a wonderful generator that they use to power a fan, tv and a blender. Gotta love Texans and their priorities:).

I would love to hear from different areas of Katy and West Houston to see how you have fared. This blog has received thousands of hits from all over the world with concerned family and friends wanting to know how their loved ones are doing. As I can only attest to my specific area, any information you can add will be very much appreciated.

Take care and more updates will be added after a much needed battery recharge.

Hurricane Ike – Katy, TX update 10:50 a.m. 9/14/08

September 14, 2008

I am sorry I was unable to update as I was out of power and my laptop was dead. My neighbor with a generator was kind enough to let me recharge last night.

We did take a drive through Katy yesterday and in my excitement, I neglected to bring my camera so no photos to bring you yet. However, it is pretty calm here. As you drive the major thoroughfares, you will see a lot of downed trees (mostly crepe myrtles and oleanders) and broken limbs on the larger oaks in our area. Fences have suffered, too. Rooftops look pretty good but there are shingles on the ground so some will have to deal with that issue. My friend who lives in Canyon Gate off of Mason has major roof and water damage as well as losing a lot of her fence and a tree. I gave her four roofing companies to call and they only one she could reach already had 16 clients ahead of her. I would assume that the wind sheers were stronger there than in Grand Lakes as we only lost a few shingles, one small tree and my gutter fell off the house.

Power is being restored to the area on a confusing rotation but we in the northeast quadrant of Grand Lakes are still sweating it out. Street lights are hanging on their sides and blinking but traffic seems to be moving. Last night Azzerelli’s Italian restaurant was open for business on Westheimer Parkway and Peek so if you are without power and tired of eating food out of a can, you may wish to go there. Grocery stores were open yesterday but had no ice. I hope that changes if we do not get power today. Katy ISD has released the word that there is no school tomorrow. If I find out anything further, I will post it here.

All in all, yes, Katy was very lucky. Our location on the calm side of the eye at landfall was a blessing. I am so sad to see the devastation of Galveston. If you never visited this charming seaside city before the storm, you just could not appreciate what we have lost.

As a Realtor, I feel terrible for my Galveston compatriots who are effectively out of business at this time, as are all other business owners in the area – especially those tied directly to tourism. 

My land-line is working (cell is dead) but if anyone needs help locating a loved one in my area, just let me know and I will follow up on it and not publish the number on the post. Take care and I am signing off for a while to conserve precious battery life. It is funny how the little things become so important during times like these.

Hurricane Ike – Katy, TX update 9:40 a.m. 9/13/08

September 13, 2008
40 a.m. 9/13/08

Katy skies at 9:40 a.m. 9/13/08

Whew, Katy appears to be fine… for all of you concerned about your loved ones. We shut down the computer to reserve battery power as our electricity is still out. In fact, we may be the only neighborhood in Katy without power… Hello, Reliant Energy…anybody out there? Our power shut down while skies were calm and still so whatever the issue is, they cannot blame it on Ike.

The winds raged all night long at gusts of 75 or so, intermittent lightning, and light rain. We are now getting a nice rain accompanied by winds that while still strong, are nowhere near last nights’ intensity. We were very lucky to have been so close to the eye of the storm and on the less dangerous side.

40 a.m. 9/13/08

Katy street scene 9:40 a.m. 9/13/08

I hope that everyone else is okay. It does look pretty bad for Galveston and other parts of the city closer to the coast.

I looks like a great day to read a book or watch a movie… oh, yeah.. we have no power:). Take care all and thanks for visiting.